Terms and conditions
These terms and conditions (“Agreement”) govern your use of the website and services provided by ServiceThee (“Website,” “we,” “us,” or “our”). By accessing or using our Website and services, you agree to be bound by this Agreement. If you do not agree with any part of this Agreement, please do not use our Website.
1. Description of Services
ServiceThee is an online platform that connects Users (“Users”) with service providers (“Service Providers”) in various categories, including house, personal, automotive, delivery and courier, business, tech, education, and other services. Users can find and hire Service Providers through category-based browsing or by submitting specific service requests. Service Providers can bid on service requests or create listings for Users to find and hire them.
2. Commission Fees
Service Providers agree to pay a commission fee of 10% on each successfully completed service provided through our Website. This commission is calculated based on the total transaction amount. The specific terms and conditions regarding commission fees are outlined in our separate Service Provider Agreement.
3. Service Provider Qualifications and Compliance
Service Providers are responsible for ensuring that they possess valid licenses, permits, certifications, and other necessary documents required to provide their services. Service Providers are also responsible for complying with all applicable laws and regulations, including tax regulations. We reserve the right to request and verify documentation from Service Providers to ensure compliance.
4. User and Service Provider Accounts
Both Users and Service Providers are required to create accounts on our Website to access and utilize our services. Account creation involves providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
5. Payment Processing
a) Users have two options to find and hire Service Providers:
– Bids Option: Users can submit specific service requests with their desired prices. Service Providers can then submit bids for those requests. Once a bid is accepted by the User, the service is considered contracted. Payment for services rendered will be processed based on the agreed-upon price between the User and the selected Service Provider. Service Providers can request payment for services rendered only after the service has been marked as completed by the User. The completion status will be determined by the User through our platform. Service Providers are required to wait for a minimum of three (3) days after the service is marked as completed before requesting payment. Any payment request submitted by the Service Provider before the minimum waiting period will be rejected.
– Listing Option: Users can browse through listings of Service Providers and choose to hire them based on the information provided. Once the User selects a Service Provider and the service is confirmed, payment will be processed based on the agreed-upon price between the User and the selected Service Provider. Service Providers can request payment for services rendered only after the service has been marked as completed by the User. The completion status will be determined by the User through our platform. Service Providers are required to wait for a minimum of three (3) days after the service is marked as completed before requesting payment. Any payment request submitted by the Service Provider before the minimum waiting period will be rejected.
b) Once the payment request is approved, we will process the payment to the Service Provider using the preferred payment method specified in their account. Please note that payment processing times may vary depending on the selected payment method and external payment processors.
6. Service Provider Verification
We make efforts to verify the information provided by Service Providers, including their qualifications, licenses, and other credentials. However, we cannot guarantee the accuracy or completeness of this information. Users are encouraged to conduct their own due diligence and exercise caution when hiring Service Providers.
7. Customer Service
We provide customer service to address any inquiries, issues, or disputes that may arise during the use of our services. Our customer service team will make reasonable efforts to assist and resolve concerns promptly.
8. Geographical Limitations
Currently, our services are available only in the United States. However, we may expand to additional locations in the future. Please check our Website for updates on service availability in your area.
9. Intellectual Property
All content, trademarks, logos, and intellectual property on our Website are owned or licensed by us. You agree not to reproduce, modify, distribute, or create derivative works based on our intellectual property without our prior written consent.
10. Limitation of Liability
a) We strive to provide accurate and reliable information, but we do not guarantee the accuracy, completeness, or reliability of any content or services on our Website. You acknowledge and agree that your use of our Website and services is at your own risk.
b) To the fullest extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, or any other damages whatsoever arising out of or relating to your use of our Website and services, including but not limited to:
– Any loss of profits, revenue, data, or other intangible losses
– Any errors, mistakes, or inaccuracies of content
– Any unauthorized access to or use of our secure servers and/or any personal information stored therein
– Any interruption or cessation of transmission to or from our Website
– Any bugs, viruses, Trojan horses, or the like that may be transmitted to or through our Website by any third party
– Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through our Website
– Any user content or the defamatory, offensive, or illegal conduct of any third party
c) This limitation of liability applies regardless of the legal theory on which the claim is based, whether in contract, tort (including negligence), strict liability, or otherwise, even if we have been advised of the possibility of such damages.
11. Modification of Terms
We reserve the right to modify or update these terms and conditions at any time without prior notice. It is your responsibility to review this Agreement periodically. By continuing to use our Website and services after any modifications, you agree to be bound by the updated terms and conditions.